Captain – River Thames

Job Description

 Full time permanent position

 Annual salary of £41,990.00. Upon successful completion of probation and training, the salary for this role will increase 

About Us:

Our Client is a global leader in world-class experiences and transportation services.  We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions

About the Role:

As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!

Why join us?
Alongside a unique working environment on the River Thames, we offer a range of benefits designed to support you both professionally and personally:

• Ongoing training and fully supported CPD opportunities to help you grow your career
• A competitive death in service benefit for peace of mind
• Opportunities for career progression within a global organisation
• A strong team culture with regular social engagement and support
• Access to free and discounted experiences and products across our offerings
• The chance to work within a well established, reputable brand in the maritime industry
• Exposure to a diverse mix of operations, from sightseeing cruises to private charters

Essential Duties & Responsibilities:

• Ensure Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
• To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and kept current.
• Provide when required, onboard safety training for all crew members.
• To navigate vessels on the River Thames safely in accordance with the Company’s passenger plan and PLA by-laws.
• Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS.
• To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
• To conduct a safety crew briefing before commencing service to the public.
• To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
• To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
• To report any maintenance checks or incidents as per the Company’s SMS.
• Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
• To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
• Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
• To give our passengers the best customer experience whilst sightseeing
• To lead by example, being well presented and always groomed and dressed in Company uniform when representing the company and serving to the public.
• To promote onboard sales and other Company products as directed.
• Be an Ambassador for our RESPECT Service System & Values.
• Additional duties as may reasonably be required.

Requirements & Qualifications:

It is a requirement of this role that any successful applicant must be Able to act as mate across the entire fleet.

Educational Level/Qualifications:

• SCTW95 Seaman Certificate.
• BML (Boat Master’s Licence) Tier 1 & 2.
• LKE (Local Knowledge Endorsement).
• RYA PB2 (Power Boat Level 2).
• Large Passenger Vessel endorsement (LPV).

Experience/Knowledge

Required:

• Experience operating as Captain of large passenger vessels for 2 years.
• Knowledge of vessel maintenance and vessel engineering.
• Able to provide a Thames commentary between Westminster and Greenwich.

Desirable:

• Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
• Experience working within the hospitality industry.
• To promote brand image
• Experience of River Thames commentary/guiding. 

Personal Skills Required:

• Use excellent communication skills to perform great customer service.
• Willingness to learn and progress.
• To be able to write and speak English to the level required for the role.
• Act with integrity at all times.
• Approach everything with integrity with what you do.
• Deliver excellence through customer satisfaction
• Work with empathy.
• To always exhibit a professional attitude.
• Calm and able to work well under pressure.
• Excellent numeracy and literacy skills.
• Reliable.
• Due to the nature of the role, time keeping is very important and the suitable person will be required to attend work on a punctual basis.
• Highly organized.
• Able to work under direction and follow the chain of command.
• Is able to work under direction.
• To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfill other tasks that fall within your post as required.
• Company focused.
• Self-motivated.
• Problem solver with the ability to offer solutions.

Applicants must be eligible to live and work in the UK