SERVICE CENTRE MANAGER/ENGINEER – FALMOUTH

Job Description

Our client, established in 1979 is seeking an enthusiastic and motivated ‘Branch Manager’ to apply for new and vacant position at our newly appointed service centre located in Falmouth Cornwall.

Our client is a specialist company providing hydraulic, electrical and mechanical services that include design, manufacturing, servicing and pipework solutions. The service centres and service engineers support a wide variety of applications and markets, including marine, aerospace, utilities, mobile and industrial.

We are seeking interest in applicants who can demonstrate ideally a proven track record in managing a service centre outlet that includes day to service centre engineering activities with management and supervision of engineers and resource to our customer’s expectations. The role also requires the applicants to have ideally a hydraulic engineering background or synergy engineering skills to support solutions led opportunities.

Their Falmouth service centre is a predominantly marine based service outlet; we would also encourage applicants to apply from ‘industry’ who can demonstrate the required skills sets or if at a career stage looking to make the next step into management and a supervisor role.

MAIN RESPONSIBILITIES:

Working predominantly in a small team locally but with opportunity to support a wide range of synergy engineering projects across the business. The ‘Branch Manager’ role requires the ideal candidate to be proficient in supporting a wide range of managerial and services centre led activities, this includes project management, management of service centre deliverables centred on hydraulic and mechanical services (including service centre financial targets) whilst overseeing a small team of engineers and supporting customers expectations.

MAIN RESPONSIBILITIES:

(Key results areas)

• Take overall responsibility for the day-to-day running of the Depot by providing first class sales support and ensuring that the office runs smoothly and efficiently.
• Work within the guidelines of the company Quality Management System
• Ensure the telephone calls are answered efficiently and actioned in a timely manner.
• Carryout administrative task within the office ensuring that documentation produced is accurate and in line with company procedures. This line of support may involve supervising your piers or raising actions with senior management
• Promptly action customer enquiries and leads. Direct and coordinate new and potential enquiries to appropriate to Technical and Sales support staff.
• Take responsibility for local accounts with a view to developing new business targeted by the company
• Meet sales targets as agreed with the Sales Director, improvise in the execution to win business
• Maintain and monitor the company CRM system quotation system with a view to maximizing potential leads and enquiries.
• Maintain gross margins in line with company strategy
• Advise and discuss with purchasing of future inventory requirements or changes based on new and potential business as and when they occur.
• Conduct engineering work at company depots, on-site, and at customer’s premises, as requested by the Operations Manager
• Ensure that all work is completed to specification, in accordance with the Company’s procedures and quality standards
• Address technical issues, challenges, and deviations from project plans promptly, implementing effective solutions and communicating with relevant stakeholders.
• Ensure that all installations are completed in accordance with manufacturers’ recommendations.
• Make every effort to ensure work is completed on time and within budget, identifying additional work not included in the original estimate and reporting information to the Engineering Director.
• Ensure that a full and accurate record of time spent on each activity is recorded on timesheets each week.
• Ensure that all Health & Safety requirements are met & that the relevant Risk Assessments are completed and conducted.
• Assist in the maintenance and calibration of engineering equipment, tools, and machinery, ensuring they are in optimal working condition
• Ensure compliance with the company Health & Safety policy

OTHER RESPONSIBILITIES

• Act in a professional and responsible manner always when representing the Company.
• Maintain regular contact with the key customers serviced from the depot
• Have a clear understanding of the company polices and vision and how the Depot contributes to these
• Ensure all personnel matters are resolved in accordance with the company’s guidelines
• Assist with Technical designs when required.

• Follow company quality management system, procedures, and health & safety guidelines.
• Writing reports for senior management and customers
• Organize the layout of the office and engineering works
• Oversee recruitment of new staff, including training and induction in consultation with the board of directors.
• Plan and assist with sales initiatives
• Work closely with the sales Director to explore new business opportunities.
• Support & develop/implementing new administrative systems, such as record management

• To be prepared to work out of normal working hours when required.

JOB REQUIREMENTS:

(Knowledge, skills, experience)

• 10 years experience of selling hydraulic components and systems to major accounts
• Broad understanding of hydraulic components and systems
• Good knowledge of general engineering
• BFPA level 3 certificate in mobile / industrial hydraulics
• Previous people management experience

COMPETENCY REQUIREMENTS:

• Ability to work alone or as part of a team
• Excellent communication skills
• Energetic and initiative-taking
• Collaborator
• To expect and demonstrate ambitious standards of workmanship.
• Good planning & time-management skills
• Full Driving License
• Able to use own initiative

THE PERSON

Our client is only interested in candidates who are customer focused, share our vision of hard working, has a can-do attitude with a self-motivated disposition with a passion for providing solutions to a wide range of fluid power applications whilst leading a motivated and dedicated team.

WHAT WE OFFER

Competitive salary, company vehicle, fantastic holiday entitlement, autonomy in the role, opportunity to enhance skills through training, opportunity to play a key part in a growing organisation

Salary: £35,000 – £43,000 PA DOE

Hours: Core hours are Monday – Thursday 08:00-17:00 and Friday 08:00-16:00

Benefits: 28 days holiday plus bank holidays, private medical package and contributory pension scheme, Holiday Buy Back Scheme (of up to 5 Days), highly established and reputable business and friendly, welcoming, team orientated environment.

Applicants must have the right to live and work in the UK